Automatic Shipment Delivery Notification
To receive Automatic Delivery Notification on any shipment via email, simply check the box on www.newpenn.com's shipment tracking page. You will receive an email indicating your shipment was delivered within seconds of when the driver updates the status on his mobile computer.

• Pickup completed - After the driver scans the bar-code label
• At origin - When the shipment is at the origin terminal
• In transit - While the shipment is between terminal locations
• At destination terminal - When the shipment arrives a destination terminal
• Out for delivery - When your shipment leaves the destination terminal
• Enroute to be delivered - As the truck is being driven to the delivery address
• Now being delivered - As the driver actually makes your delivery
• Delivered - When the driver updates the status from the cab of the delivery truck

Online Shipment Reports
New Penn's Online Shipment Reports automatically provide you with timely updates of shipment status and freight charges. If you are a regular New Penn customer, your online report can be created through the New Penn Web-Site by selecting Shipment Reports. Multiple report formats provide the information and answers you need to improve your service to customers and co-workers. Report formats include:

• Charges for New Outbound Shipments
• Charges for New Inbound Shipments
• Status of Outbound Undelivered Shipments
• Outbound Early Warning of Possible Delay
• Status of Third-Party Undelivered Shipments
• Previous Week Inbound Shipment Summary
• Previous Week Outbound Shipment Summary
• Outbound Undelivered Shipments 2 to 14 Days Old
• Status and Charges for Recent Outbound Shipments
• Status and Charges for Recent Inbound Shipments

• Monthly Service reports are available that summarize on-time performance
• Custom data downloads available in spreadsheet (CSV) format

Because shipment reports available at www.newpenn.com are updated in real-time using data from , you're always in direct contact with your shipment every step of the way.

Our comprehensive Online Tools at www.newpenn.com let you manage the entire shipping process, from entering pickups online to receiving automatic email delivery notification.

Electronic Data Interchange (EDI)
New Penn is completely EDI capable and has been a leader in the use of EDI to reduce costs and improve data accuracy. Listed below are additional details regarding New Penn's EDI capabilities.

EDI transaction sets New Penn currently supports:

• 204 - Motor Carrier Shipment Information (Bill of Lading)
• 210 - Motor Carrier Freight Detail and Invoice
• 211 - Motor Carrier Shipment Information (LTL Bill of Lading)
• 214 - Transportation Carrier Shipment Status Information
• 820 - Payment Order / Remittance Advice
• 864 - Text Message
• 990 - Response to a Load Tender

Direct Van transmissions via...

• Transettlements
• Kleinschmidt

We support Direct FTP Transmissions, Send and Receive from Partner's Server.

PC Shipment Rating Software
New Penn can provide to customers and payment agencies its PC Rating System. The software is accurate and easy to use. The system can be tailored to use the discount program for a particular customer. Individual shipments may be rated, or a PriceSheet may be created to provide a rate table for a specific origin and destination zip code combination. You may download the rating software from this web site or contact your New Penn account manager

Transit Reports
New Penn can provide inbound and outbound Transit Reports showing delivery performance. The detailed report lists all the shipments in a given time frame with the pickup and delivery dates of each. Summary reports indicate shipments, weight and revenue by state or New Penn terminal. The report indicates New Penn's on-time performance and the percentage of shipments delivered next-day.

Quality Freight Handling Reports
Our Quality Freight Handling Index (QFHI) measures delivery errors. Our Quality Freight Handling System is focused on the elimination of freight handling errors. By eliminating the errors, we eliminate the cargo claims and improve the quality of our service. A Quality Freight Handling Report can be generated for any New Penn account. The Quality Freight Handling Index is stated as a percentage of shipments delivered error-free. QFHI Reports may be requested from your New Penn account manager.