We had a shipment due in that we needed immediately. I checked online and could not get an exact time for the shipment. I called Mark (on his cell). He was on vacation, but he took the time to call the driver with our load and had him come to us first, so we could take care of our customer. He even called us to let us know when the driver was a half an hour away from us. Mark has always been great to work with. We know if the shipment is coming by New Penn we will get it when we need it. Mark saved the day for us.