The whole team out of the Rochester terminal is wonderful to work with and very helpful. I have worked with Donna for over 9 years and her customer service is exceptional through sun, rain, snow, last minute pickups, and even cancellations! Anytime I may have a question regarding time definite, packaging, hazardous materials, I can call or email her at anytime Donna is very knowledgeable always willing to be of any assistance. Thank you Donna! I really appreciate all you do!