Every day New Penn employees go above and beyond for our customers – making sure deliveries arrive safely, on time and damage-free. Here's what a few customers had to say... We’d like to hear from you too. Share your stories about the New Penn team members who have made a positive impact!

Greg Hawksley
Road Driver
You have no better advertising than word of mouth from a happy customer about good employees like Greg. I try to use New Penn whenever I need trucking. Greg's father Cliff Hawksley also worked for New Penn. The apple doesn't fall far from the tree.
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Wayne Jenkins  |  Arna Machine Company
Howard Gathright
Road Driver
Howard from the Reading terminal was always so pleasant and professional when he came for pickups. We were sad to see him go when our facility was switched to the Camp Hill terminal.
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Heather Puskar  |  PennPac Company
Angel Bustamante
City Driver
We deal with over 30 drivers on a daily basis. Angel Bustamante is by far the most courteous and professional driver that picks up at our facility. He is very knowledgeable with the type of freight we ship and always makes room for our shipments. He is always on time which I wish I could say for all your drivers. We never have a problem when he is doing the Wayne area which is why we like shipping with New Penn. New Penn is fortunate to have an employee that takes pride in his job and cares about the customer and their needs.
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Joe Drew  |  Valbruna Stainless
Mark Dalfonzo
City Driver
We had a shipment due in that we needed immediately. I checked online and could not get an exact time for the shipment. I called Mark (on his cell). He was on vacation, but he took the time to call the driver with our load and had him come to us first, so we could take care of our customer. He even called us to let us know when the driver was a half an hour away from us. Mark has always been great to work with. We know if the shipment is coming by New Penn we will get it when we need it. Mark saved the day for us.
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Patty Black  |  RJT Industries, Inc
Dave Honyoust
City Driver
Dave always comes into our company with a smile and willing attitude. We had a large pallet come in from another carrier, beaten up a bit but needed to get right back out to our customer. Dave took the time to make sure that the freight was well secured and ready to make the rest of the journey to the customer. Not every driver is as great as Dave!
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Laurie Lape  |  Van Alstine
Will Waller
City Driver
Will has always been very friendly and helpful. When he comes to pick up he gives my loaders help when they are loading. For example, a skid may need to be broken down because it's too high to fit into the New Penn trailer...he will assist breaking the skid down. Will is a very polite and respectful driver. He represents your company very well.
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Brad Pannella  |  Essendant
Harold Lamey
City Driver
Harold is one of the best drivers that come to our business. He calls when he is coming and is very helpful in the delivery process. Harold's attitiude is excellent. I feel he is a blessing to you and to us. Thank you for being you, Harold.
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Bob Hofford  |  Avis Packaging
Diana Thompson
Customer Service Specialist
Diana works extra hard for me. She follows up on my PROs in addition to the other duties she has been assigned. She knows how to help me follow up on a PRO. She is the best inside contact to have. I'm lucky to have her. She always follows through and goes above and beyond, not just for the company but personally as well. She is smart, knowledgeable and super helpful. I just can't say enough nice things about her. I'll truly never be able to repay her for all of the things she's done for me. I know I've written a few things about a few employees and truly the Baltimore terminal has been wonderful to me.
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Christine Allen  |  Petersen Aluminum Corp
Jackie Lund
OS&D
Jackie has had to work too hard for me this season! But she will always help with any OS&D issue I have. I know if I call on her, she can help me with whatever my problem might be. It's never a fun job but someone has to do it.
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Christine Allen  |  Petersen Aluminum Corp
Terri Kontz
Customer Service Specialist
Terri is a wonderful customer service rep and is always helpful, friendly and a true pleasure to work with. I have too many wonderful experiences to just highlight one, but I know she will take care of anything I need if I call her.
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Christine Allen  |  Petersen Aluminum Corp
John Vaughn
Account Executive
John was known to us from another carrier. He left that company and the service went downhill. We started using another carrier. John came back into the workforce and joined New Penn. I have never worked with New Penn and was loyal to another carrier. John has such a high level of expertise and is just such a wonderful person to work with that we have started working with New Penn. John brings a lot of knowledge but also a personal touch as well. He is a joy to work with. When he visits he always brings a smile. We like hearing and seeing John. New Penn is lucky, as are we, to have John!!
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Susan Gamber  |  Trusted Systems
Jessica Allen
Account Executive
I met Jessica about a year and a half ago. I was a new client of hers. At that time I was not looking for any help from another carrier. She didn't over-promise me anything but would see what see could do. She got back to me pretty quickly with some rates. I decided to give it a shot. The rates came back fine. We shipped a few items, but I was having issues with classification and NMFCs. Jessica went above and beyond to get us and New Penn on the same page. We are still using you guys today and are very happy with the service. We are not the biggest shipper, certainly not the most important, but it didn't matter. She helped us as if we were and that means a lot. She always has a smile and is happy to stop in and see us any time she is in the area.
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Ken Barrett  |  Hud-Son Forest Equipment
Bill Hastings
City Driver
With a few exceptions, Bill has been our “regular” driver for quite some time now. While we express our gratitude directly to him often, we rarely pass this along to management, so here goes. Bill is everything you could possibly ask for in a representative/driver. I am hesitant to use the term driver as that does not adequately describe who/what Bill is. He is always professional, courteous and detail-oriented. His nickname is due to his ability to maneuver the load to maximize both the safety of the shipment(s) and the amount of freight on board. I’ve been around freight my entire career and the first time Bill asked to borrow a few empty skids, I agreed but with great curiosity. As I watched him stack the empty pallets on top of each other, then call for the remaining pallet to be brought in and placed on top of the empties, I realized why he asked to borrow the empties--to use as a lifter/base to allow the product to be loaded without contacting the freight next to it. I know that is a poor description but seeing it in action was enlightening. I have shared his trick with our other 18 locations for use when they have odd-sized shipments or are pressed for space on a trailer. He checks the freight before loading to ensure it is properly secured to the skid. He has a sense of ownership for everything he touches. You could not do any better for a daily representation of the New Penn mission. I wonder if I would have left the freight industry had there been more Bills at my location. Please make sure "Jenga Master" knows how much we appreciate everything he does. And also please pass this along to the "powers that be" as they should be proud to have an employee as dedicated to excellence as he is.
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Bret Brenner  |  Global
Todd Duso
Account Executive
We love Todd here at McLaughlin Paper. I think Todd's experience of previously having been a driver lends immensely to his ability to understand and appreciate our needs. He's always professional, friendly and courteous. In addition, he looks for new ways to improve our shipping experience with New Penn. Todd is prompt in responding to us and his follow through is exceptional. Todd is a major asset for New Penn and he should be appreciated throughout the year, as well as Appreciation Week. Go Todd!! :-)
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Deb Cowdrey  |  McLaughlin Paper Co., Inc.
John Bachman
Senior Account Executive
John worked hard in getting Woerner Furniture to ship New Penn with more frequency. He realized that we ship 95% of our product with liftgate service and was able to lower the liftgate charge to compatible pricing. John recently worked on several invoice overcharges with quick results. His tenure in the freight business has enabled me to better serve our customers.
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Tim Casperson  |  Woerner Furniture
George Coffey
City Driver
George handles our outbound shipments. He never, ever complains about what he has to pick up. A large portion of the class 50 steel we ship is either very long, bent and/or curved to customer specifications. We don't have a loading dock, so it is handled manually or by fork truck. On occasion this is time-consuming, but once again he never complains. If George is running late on any given day, he will always call to let us know in advance when he will arrive. We will wait for him beyond our normal shipping and receiving hours. George is an outstanding driver/representative for New Penn.
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Bruce Merwin  |  Freadman Steel, Inc.
Chris Baldwin
Account Executive
It isn't one particular event, Chris is always there for me if I need help with any shipping issues. Whether it be tracking a package, reconsigning, quotes for over-sized shipments--there isn't anything that Chris is not a huge help with and always polite. You are lucky to have him as an employee. I wish other companies I have to deal with had a Chris.
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Cathy Cashman  |  Central Maine Diesel IS
Greg Keefe
City Driver
The guys in my shop and I have been working with Greg almost every day for over 20 years. Best guy out of all that come here by far!
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Larry Georgen  |  Carbtrol
Todd Duso
Account Executive
Todd worked his tail off to get my company's business. I believe it was close to a year of banging on my door until I finally relented. He has a great personality and sells New Penn's strengths quite well! If there is ever an issue with a shipment or with a bill, he takes care of the matter immediately. He is always quick to answer an email or a phone call. He is much deserving of any accolades that New Penn gives him. Thank you!
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Dawn Bruneault  |  Creative Chemicals, Inc
Mary Ann Brzezniak
OS&D
I want to thank the whole Buffalo terminal team for all of their outstanding help. I would like to especially thank Mary Ann for always going above and beyond following up on any issues. She gets the answers we need, and, in turn, satisfies our customers. That said, the entire team deserves kudos for always helping us in any way they can!
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Audrey Muscarella  |  Nexgistics
Frank Timmerman
Account Executive
I had a problem with a shipment being delivered by a partner carrier. My rep Frank Timmerman stayed on top of the situation, monitoring it even though he was out-of-the office for two weeks. He went above and beyond to make sure the shipment got delivered by calling the appropriate people and monitoring the situation all the way until the shipment was delivered. I have always had nothing but fantastic reps at New Penn, and Frank is no exception. Thanks so much for continued great service Frank.
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Julie Ugarte  |  Flexfit LLC
Randy Hartshorn
Account Executive
We have been dealing with Randy for quite a few years now. He has always been extremely attentive and helpful, no matter how big or small the matter. I feel he is always there and goes above and beyond to take care of any given situation. I wish more of our vendor representatives were as courteous and helpful as he has been. Hopefully we will be dealing with him for many more years to come.
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Dorry Papineau  |  Toff Industries, Inc.
Steven Phipps
Account Executive
Steven has gone above and beyond for me on many occasions. We are a beach goods distributor. With that being said, our season is not very long. It is important that our customers get their freight ASAP!! If a problem arises, I email him. He is promptly on it. We were threatened several times this season with losing a customer. Steven took charge. He contacted my customers and made it happen. I know our customers can give a harsh beating, but after his conversations with them, they seem to trust and believe in him, as we do!
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Michele Owens  |  George J Marshall Inc
Shane Hartline
Account Executive
We've had two very important race tire shipments leave here in the last couple of weeks. They were shipped via New Penn. Shane knew how critical the delivery time was for these tires. He followed through from beginning to end and made sure they were delivered on time. Delivery time is critical. If tires are not delivered when they should be, it could shut down a race track. So Shane deserves to be recognized for following through and going the extra mile.
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Betty Geneva  |  Race Tires America - American Racer
Nicholas Brown
Account Executive
A very determined and persistent individual. Always consistent with responses and goes above and beyond in his effort to maintain good customer relations. Great individual to have on your team.
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Lincoln Thomas  |  Scapa North America - Windsor
Alexandra Vitale
Account Executive
I am the Logistics Manager at CSC. We had been utilizing New Penn for many shipments over the past two years, but we were having various concerns. Everything from damaged freight, missing pickups, not delivering on time, to incorrect invoices. We dealt with two different Sales Reps over the two years but neither one could correct the issues we were having. So, I pulled New Penn out of the pool of preferred carriers. After about four months, I received a phone call from Alexandra Vitale. She introduced herself as the "new" New Penn Sales Rep. We had a meeting, and I explained all the issues why I was reluctant to renew the process with New Penn. But she convinced me she would help. After that, she was tenacious. She dug into the causes of the previous issues and one-by-one, she began correcting them. As we booked shipments with New Penn, Alexandra would follow-up to make sure there were no issues and every shipment was picked up on time and delivered on time with no issues. Then she would call me to check on the invoice process to make sure there were no issues with the invoices. Since that time she has turned our attitude around about New Penn. We have begun booking on a more frequent basis with New Penn.
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Robert Bunting  |  Chesapeake Spice Company (CSC)
Mark Smith
City Driver
Mark is, by far, the best driver that I've dealt with from any company. Mark is very easy to work with and never fails to show up if I have a pick up scheduled. I have been the Shipping Supervisor in the Timeless Decor building for the last three years and have not had anyone do as great of a job as Mark. He is a great representative of your company and is always very professional.
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Kevin Davis  |  Timeless Frames
Todd Duso
Account Executive
During our busy season we receive many freight bills. I email Todd for any corrections that need to be made (sometimes multiple times a day or week for corrections) or updates. He always responds promptly and sees that I receive corrected invoices as soon as possible. He never seems to mind my many emails. I appreciate his help tremendously. Thank you, Todd.
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Debbie Rosario  |  McLaughlin Paper Co., Inc.
Donna Youngs
Customer Service Specialist
In my opinion, Donna is the backbone of the Rochester, NY terminal. She supports our account with excellent knowledge and a "go-get-it-done" attitude. From a customer point of view, we know when Donna is away on vacation.
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Neil Redman  |  Magnatag Visible Systems