2018 will mark New Penn’s 87th year in business! I couldn’t be more excited about what’s in store for us or to be a part of this team. Recently, I returned from visiting 25 of our facilities operations over the course of seven weeks. I met with many employees and customers along the way, which only confirmed that what I’d heard about New Penn was true. Our brand and our value proposition are exceptional. How did we get here, and more importantly, how do we stay here?
After 86 years and the introduction of numerous LTL competitors from which customers can choose, why do they still choose New Penn? A company doesn’t become the Northeastern next-day delivery leader on a long, proud history alone. The answer became perfectly clear as I made my way through our operations last November and December.
New Penn is the leader because of dedicated, talented, and hard-working team members, like you. I want to say I truly appreciate everything you did in 2017 to make us the best in the business. I respect what team members have done over the past 86 years. Having been in the LTL industry for more than 30 years, I’m proud to be with you now and look forward to contributing my hard work to our legacy.
As we roll into 2018, our foundation of Safety, Service, Quality, and Efficiency is as important as ever, and our success allows us to further invest in our team, equipment, and technology. This year, like always, we’ll lead with Safety because there is nothing more important to a company hat depends on hard work than the safety of its people.
We’ll continue to treat our customers like gold, doing our jobs with speed, reliability, quality, and great customer service.
Your voice is as important as ever, and it must be heard. No one is more qualified to suggest how to improve our service and processes than those who are on the front lines with customers and behind the scenes making things happen.
Your effort and the results you deliver every day are critical to our success, so they deserve recognition. I personally want to thank you for making New Penn the very best we can be!
I hope you and your family had a safe and happy holiday season!
Subscribe today to receive New Penn Pulse every month for up-to-date industry information and news.