New Penn, Holland win Quest for Quality awardsSeptember 10, 2009 Quest for Quality
Logistics Management magazine recently awarded two YRC Regional operating companies, Holland and New Penn, its 2009 Quest for Quality award.
Holland received the award in the LTL Midwest/North Central category, and New Penn and Holland were recipients in the Expedited Motor Carrier category.
The Quest for Quality awards give transportation and logistics services buyers the opportunity to express their satisfaction by rating transportation providers on service quality. This year, the magazine received 6,485 responses to its survey.
Shippers vote on the attributes of on-time performance, value, customer service, information technology and equipment/operations to identify transportation providers that are delivering world-class service.
“Clearly, the most-important contributor to our success is delivering confidence to our customers,” said Mike Smid, president of YRC Inc. and chief operations officer of YRC Worldwide. “This is truly a reflection of the commitment our experienced service professionals have to exceed customer expectations. We are honored to be awarded this leadership distinction in our industry.”
For Holland, this represents the 24th consecutive year it has been awarded a Logistics Management Quest for Quality award, including recognition for its expedited services the past two years. New Penn, which recently announced expansions to its expedited services portfolio, has received an award for 16 consecutive years.
About Logistics Management
Logistics Management serves executives, managers and other logistics and supply-chain management professionals. Editorial coverage includes comprehensive information about the role of logistics in today’s business practices covering all modes of transportation services and the ever-growing effect of new technologies through the supply chain.
Holland is a YRC Regional Transportation company, offering services throughout the Central and Midwestern United States and Eastern Canada. Holland makes claim-free deliveries a top priority, and its on-time performance has long been considered an industry standard.
About New Penn
New Penn is a YRC Regional Transportation company, providing superior regional, next-day ground services through a network spanning the Northeastern United States, Quebec, Canada and Puerto Rico. New Penn is considered an industry leader in tracking technologies and high-quality transportation services.
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