New Penn’s Quest to Improve Technology Leads to Flexible Mobile Access and New, User-Friendly Tools

February 27, 2018 Awards, Technology
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Last year, New Penn ventured on a quest to improve our web technology making it easier for our customers to transact online. We endeavored to go beyond an updated interface and to add new functionality based on the ideas and suggestions from our customers.

The result? A website that saves New Penn customers a significant amount of time and effort:

  • Get an online rate quote in less than six seconds
  • Submit requests any time of day and schedule pickups with 3 simple steps
  • View all shipments at a glance, and find a shipment without a tracking number

Mobile-friendly access

New Penn Mobile Shipping Tools

Freight companies aren’t the only ones on the move, everyone is. We’ve put up-to-date shipment status right in the palms of our customers’ hands. Customers can view their account and use our shipping tools on any device – whether on a laptop in the office, a tablet in the warehouse or a smartphone over lunch.

My Dashboard feature

With the My Dashboard feature, users can customize their dashboard by adding and arranging the tools they use most often, such as:

  • Shipment tracking
  • Retrieving documents
  • Getting transit times

Current Shipments tool

New Penn Current Shipments Tool

The enhanced Current Shipments tool provides delivery information on any shipment not delivered in the last 14 days and for any shipment delivered in the previous two days. Inbound and third-party shipment information is also easily accessible. The Current Shipments tool dynamically displays:

  • Tracking number
  • Pickup date
  • Delivery date
  • PCS/weight
  • Status

Online tutorials and help desk

YouTube is the second largest search engine, ranked right behind Google. With more people searching for videos, we uploaded easy-to-follow tutorials for New Penn’s online shipping tools. For customers who want additional assistance, the online help desk and customer service is just a click or call away.

The technology related to moving freight has taken huge leaps forward in recent years. The redesigned newpenn.com is just one way we are ensuring our customers benefit from those advances. When it comes to making shipping easier, New Penn puts customers in the know and helps them to quickly and accurately get the most out of their shipping experience with web-based technology.

We’re committed to advancement and increasing our technology investments. Our quest has only just begun!

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